RETURN & REFUND POLICY
When you place an order in our store, you are confirmed to read, understand and agree with all of our policies.
Returns are available if initiated within five (5) days from the date showing delivered status successfully on the carrier’s system. You must email our customer service within 5 days to request the return/refund. Any claims made after 5 days will NOT be accepted.
1. Return conditions
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal conditions.
All the requests for returns and refunds only applied in the situation below:
– The product has to buy from our store (Transaction invoice or Shipping label and Proof images is required)
– The return/refund policy only applies to the wrong, damaged or defective product.
– All items must be returned in their original condition; it is new, unworn, or unused in their original package, including packaging materials, accessories (if any).
We will not accept the return/exchange request in the following cases:
– Changing the decision.
– The used products.
– Losing the attached accessories.
– Size/color is correct as of the original order
– The product is an attached gift.
– The products which are applied for promotion programs.
Note: The return request must be the consent of the store representative. Please be informed that you have to pay the return shipping fee.
Our production and fulfillment department always commits the product to be shipped in perfect condition. However, there can be a mistake during our process that leads to your concern about the return. In such these cases, please follow all the instructions below:
– All returns must be initiated with a return request sent at laruzecom@gmail.com within 5 days of the package’s arrival date (the arrival date is defined as the date that shows the “delivered” status of your package’s tracking number). Please send us your return reason, as well as evidence (photo, video,…) and shipping label.
– We will consider your request once we receive it. Our customer service agent will respond to you within 24-48 hours.
– We are willing to assist you with your request as long as you reply to our email. Therefore, if there is not any response from you in 5 days from the date you initiate your return request, your request will be permanently denied.
2. Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.
Late or missing refunds (if applicable)
Please check with your bank if you do not receive the refund after our confirmation email (normally it takes 5 – 7 days depending on which bank your account is linked to).
If you try all the ways to check your account and still do not receive the refund, please contact us via laruzecom@gmail.com.
3. Cancellation
Cancellation is approved within the first 6 hours of purchasing time and we can only give you a refund of 90% of the order’s value. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation.
After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already.
4. Order revision
If you realize you have made an error in the shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.
Please be noted that: we can only change your order information within 12 hours on the same day.
Please check the order confirmation email which is sent to you right after your order is placed to check all the information.